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　　As a private network communication equipment and service provider, key bridge communication always put the customer service as a focus of the work. We strive to build a the most professional service team, to provide customers widely, efficient, high quality professional service, so that customers really experience the key bridge communication is reliable company.

Customer service strategy

Service standard: according to ISO9001 quality control system technical service standard, form standardization work flow, strict prosecution system ；

Establishing and perfecting the secondary systematized: service service system. To shenzhen headquarters as the center, distribution throughout the country to expand the offices of secondary service network, ensure customer service first response needs ；

The: establish a regular service initiative cctv7 system. Active knowledge of product use, and customer requirements 。

Service object

Market sales personnel

Various agents

Direct users

Service way

Telephone, fax, Email support

Repair service: fault device returns key bridge company for repairs

Engineers door-to-door service

Service content

Technical consultation

Provide product technical data and the corresponding software

Equipment installation and commissioning

Equipment maintenance and repair

Service accepted

Technical consultation

  • Records user information and posed the question, and to give timely, comprehensive solutions ；
  • If the problem was not timely solution to discuss with other engineers solutions, assuring users to reply within 2 hours 。
    (need to experiment the special problems may solve, will reply within 2 business days)

Field service

  • Equipment installation debugging/upgrades: normally, users 1 week ahead of the specific time inform installation, technical personnel comes according to user specified time
  • Users business interruption of emergency: with direct flights domestic large and medium-sized cities after receiving users within 24 hours notice arrived on the scene 。
    （The need for experiment can solve in particular question, reply within 2 business days ）

Maintenance services

  • Key bridge produced products ：
    The day after receiving repair equipment (the warranty equipment still need also receive users pay promised within 7 working days) send fix equipment

Key bridge for your service

Online consulting

Service Line

40010-97599

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